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Terms and Conditions

Agreement and definitions 

  • This agreement (hereafter referred to as the “Contract”) dated per is a contract that outlines an agreement between ' Eleanor Ryder ' [here referred to as 'Eleanor ', Eleanor Jayne Makeup Artistry or 'artist'] & the 'Client' [here referred to as 'client', 'bride' or 'bridal party'].

  • Client agrees to a signed contract for Eleanor to provide makeup services, at the designated location, on the date & time agreed upon.

  • Eleanor agrees to perform these services for the Client under the terms & conditions set forth in this contract.

The booking policy

  • To secure your wedding booking a non refundable booking fee is required and can be paid via bank transfer. This non refundable booking fee is 30% of the total fee for the service required.

  • Arranging a trial does not secure your booking.

  • By paying the non refundable booking fee the client is agreeing to these terms and conditions.

  • Weddings that fall on a Saturday are subject to a £500.00 minimum spend.

  • The remaining balance is to be paid 2 weeks (14 days) before the event. 

  • Failure to pay the fee within the stated time will result in your booking being cancelled.

  • Strip lashes and individual lashes are complimentary, and refusing them will not alter the price of a makeup service.

  • The Bride is responsible for all payments regarding Services in this contract.

  • The Artist shall be entitled to charge the Client for any expenses reasonably incurred by the individuals whom the Makeup Artist engages in connection with the Services. This includes travelling expenses, hotel costs, subsistence if an overnight stay is needed and any associated expenses, and for the cost of services provided by third parties and required by the Makeup Artist for the performance of the Services, and for the cost of any extra materials required but not described in the Services or booking. These will all be communicated prior. Travel is charged at 0.50p per mile.

  • The Artist shall be entitled to charge the Client for a second makeup artist, hair stylist or assistant if requested or required at a supplemental charge of £150.00. This will be communicated prior and only charged for large bridal parties.

  • If the Client fails to make a payment by the due date, then, without limiting the Makeup Artist’s legal remedies, the Makeup Artist reserves the right to cancel the entire booking.

Change/cancellation policy

  • At any point you can cancel a booking by informing me via email.

  • In the case of a client cancelling, the booking fee will not be refunded.

  • In the event of the booking being cancelled by the client two months prior to the date 50% of the remaining balance is due.

  • In the event of the booking being cancelled by the client one month prior to the date 75% of the remaining balance is due.

  • The Artist, reserves the right to terminate this contract for any non-compliance of terms. The contract will become void and all deposits given are non-refundable.

  • Cancellations by the Artist due to circumstances including, but not limited to, problems rendering the performance of her obligations and where no other suitable alternative can be given will result in a full refund to the Client. No further compensation will be offered. An alternative highly recommended makeup artist might be suggested by the Artist.

  • Refunds are issued via the same method of payment.

  • Although we operate a non-transferable deposit policy, we do understand you may wish to change your wedding date due to certain circumstances, and of course I would still like to be a part of your new date. The Artist will do everything in her power to make the new date of services possible. If the new date cannot be accommodated, the deposit is liable to be lost.

  • Once the booking number has been agreed, and the contract signed, this number cannot be reduced. The client is obligated to pay the amount agreed when the contract was signed. However, the number can be increased. Please ensure that all additional parties included in the booking are happy to be included and won't change their mind.

  • Any changes to the bookings in relation to the bridal trial, number of clients, times, locations and/or dates shall be notified to the Makeup Artist at least 48 hours in advance of the Event. The Makeup Artist shall not be obliged to accommodate any last minute change requests.


  • Please allow plenty of time for trials. Bridal hair or makeup trials can take up to 2 hours, bridal hair and makeup trials can take up to 3 hours.

  • Trials take place on weekdays or evenings, as I prioritise weekends for wedding bookings.


  • This Contract is entered into between the Bride and the Artist. No other party member or wedding supplier can correspond with, create terms or cancel for the Bride or act on behalf of the Bride.

  • The Makeup Artist in this contract retains exclusivity with the Bride and Bridal Party. Eleanor and her team shall be the exclusive makeup artist for the Client & the selected members of the Bridal Party, unless otherwise specified.

  • Any additional Artist hired, with the permission of Eleanor, must not under any circumstances have usage over the work pertaining to Eleanor.

  • Exclusivity is not guaranteed for the whole day of the Event. A second event on the Wedding Date undertaken by the Artist will not affect the event for which this Contract is for.


  •  In accordance with Data Protection Laws, all Client data is kept securely and destroyed 6 months after the event.

  •  Eleanor will never pass the Client's data to a third party in any circumstances.

  •  Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the booking.

Photo release

  • At your trial, we will need to take photos and videos of you for the purpose of recording the trial look. This is to help us recreate the look accurately on the day. This will also give you a true idea of how your look should translate to your wedding photos & video, in different angles, lighting etc.

  • These trial photos will be kept confidential, to keep your wedding day look private.

  • The client agrees that Eleanor may use any & all photographs, video, audio & other media that is captured & recorded by Eleanor or by any 3rd party hired by the client, specifically photographers & videographers. This will permit Eleanor to use such recorded media to be displayed on its website &/or marketing materials, flyers & other advertisement media. The Client agrees to release any & all claims regarding use of his/ her images for such purposes. The Client also agrees to release the name & contact information of the hired 3rd party photographers &/or videographers used for recording any event for which Eleanor has been contracted to provide beauty services for.

Health and Safety

  •  Due to the 2019-2020 outbreak of  COVID-19, Eleanor is taking extra precautions with the care of every guest to ensure enhanced sanitation/disinfection procedures in accordance with local, national and international guidelines.

  • All tools, brushes, and other items will be fully sanitised before and after use. A mask will be worn to ensure both parties are kept free from risk.

  • It is the Client's responsibility to inform the Artist of any allergies, or past reactions before makeup application.

  • It is the Client's responsibility to check with their Bridal party prior to the wedding date, regarding any allergies and communicate this via email to the Makeup Artist before makeup application.

  • The Artist will always check verbally if the Bridal party have any allergies.

  • We reserve the right to refuse an application if any of the parties have contagious conditions or have flu like symptoms or a temperature.

  •  In the interest of your personal health, safety, and well-being, and to that of the Artist and other clients, the following contraindications will prevent or restrict any client's application/styling; Eye infections; Conjunctivitis, viral infections; cold sores/facial herpes, open/weeping wounds, or sores, fungal infections; ringworm, etc. warts, cystic acne, severe sunburn or first degree burns, burns from facial waxing, Eczema, Psoriasis, Nits/ Head-lice, Scabies, or Impetigo, prior reaction, bruising, open cuts and flu like symptoms or a temperature.

  • The Artist holds no liability for any allergic reaction or injury resulting from the Makeup application.

  • The Artist is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee.

  • The Bride and Bridal Party must fully sanitise their hands before the appointment.

Artist Obligations

  •  I, the Artist, shall provide services with the highest standard of skill and care.

  • The Artist will set up 15 minutes before the agreed start time.

  • Makeup and/or hair provided to the client by Eleanor is done using quality professional materials and quality sanitised makeup.

  • Every effort is taken to create a long-lasting look but the Artist makes no claims about the longevity of the look due to how the skin can react on the day due to weather, diet, personal skin care and skin prep done by the Client.

  • Should the Artist need to cancel your booking, we will notify you at the earliest opportunity and without liability. In the unlikely event of a cancellation, as much advance notice as possible will be given to the Client and every effort will be taken to find a replacement artist.

  • We strongly advise that all of our Clients obtain the relevant wedding insurance. It is your responsibility to protect yourself and purchase a wedding insurance policy prior to booking & securing deposits with your wedding venue and suppliers. Please notify us at this time if you have chosen to go against our guidance and not take out the necessary wedding insurance. Sadly occasionally things do go wrong and wedding insurance provides essential financial protection. Otherwise, you will be held fully responsible for any costs incurred and invoiced for this payment due despite the circumstances for cancellation or rearrangement.

Client obligations

  •  Makeup/ hair will be completed to the Client’s satisfaction, and acceptance of the completed makeup application is acknowledgement by the Client that the makeup/hair is done to the Client’s satisfaction. This includes trials.

  •  The Client agrees that in no event, and at no time during the appointment or at any time thereafter, shall they disparage, denigrate, slander, libel or otherwise defame the Artist's services, properties or assets, or employees, personnel, agents, or representatives.

  • You agree not to disparage or denigrate the Artist orally or in writing, and that neither you nor anyone acting on your behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mentioned the company, its operations, clients, employees, products, or services without the prior written consent of the company.

  • The Client agrees to treat the Artist and any associated third party with respect. The Artist reserves the right to refuse services to a Client or members of the Bridal party for, but not limited to, rudeness and any type of abusive, immoral, inappropriate and threatening behaviour.

  • If the Artist experiences unforeseen delays during the booking, which are out of their control, refunds will not be given. No refunds/compensation will be given in the event of delays caused by wedding party members, guests or vendors. Adequate time is allocated to every party member. If you suspect any member of the bridal party will pose a challenge to the timeline, they are encouraged to have a trial to avoid delays.

  • The Client shall reimburse the Artist on written demand for any costs or losses sustained or incurred by the Bridal Party in relation to kit and property.

  • The following are requirements Eleanor will need in order to fulfill her obligation to said contract;A “set-up” table where products can be laid out for specific services to be performed. Ample lighting, either by means of natural light or by room lighting, it is necessary for such services to be performed properly.

Bridal hair and makeup artist
Bridal hair and makeup artist
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